Turnover in call centers is often high but 70% turnover meant my client was bleeding dollars every day. They had to so something – fast. I helped them create a hiring program that included personality testing for all employees. We used the test results from their star employees to provide a standard against which the company could measure potential new hires. Candidates whose scores most closely matched the “stars” were invited to interview. This combination of testing for desirable personality factors and behavioral interviewing helped the company hire a team of successful employees who stayed with the company. Annual turnover dropped from 70% to 26% in the first year!

To start experiencing results like this for yourself, call me: 503-248-2163 to discuss how I can help you reduce turnover and protect your bottom line.